Eyewear

We want you to be able to buy glasses from us with confidence, without having to worry about what will happen you aren't able to get used to them, or don't find them comfortable. From experience, we know the vast majority of our customers are delighted with their new glasses, so we're happy to let you try out your new spectacles for a full month, before deciding whether you want to keep them, or whether you'd like a refund.

That's not to say we won't do our best to put things right if you do have a problem, but the final decision is yours; - if you decide you don't want your new glasses for any reason within the first month of receiving them, we'll arrange a time to collect them, and we'll give you a full refund. This guarantee is in addition to your statutory rights, and applies even if you've just changed your mind about the frames or lenses you've chosen.

Please note: - we only recommend spectacles if we think you will benefit from them. If your vision is limited by an eye condition, you may want to try new spectacles even if we have told you that you are unlikely to benefit from them. In this case, you are welcome to order your spectacles from us, but you will not receive our normal ‘100% satisfaction guarantee’. This doesn't happen very often, and we will tell you if it applies to you, before you order your glasses. Your statutory rights are not affected. Smart glasses are also excluded from our '100% satisfaction guarantee'.

You are free to use your spectacle prescription to purchase spectacles from other suppliers but we strongly recommend buying spectacles from whoever tests your eyes, because it can be more difficult to resolve any problems when prescribing and supply are separated.

Under the guidance published by the Optical Confederation in 2014, spectacle suppliers, rather than prescribers, are responsible for financing and rectifiying any 'non-tolerance' issues which arise. Please remember that many suppliers do not offer a 100% satisfaction guarantee.